Question 1

Where is your clinic located?

Accepted Answer

We have 4 clinics located at: 
• Blk 139 Tampines Street 11, #01-42, Singapore 521139 
• Blk 824 Tampines Street 81 #01-36, Singapore 520824 
• 1 Tampines Walk, #05-31A Our Tampines Hub, Singapore 528523
• Blk 727 Ang Mo Kio Ave 6 #01-4250, Singapore 560727

Would you like to book an appointment? Call us at 65922859 / 65922858 or book online here at https://www.ultimed.com.sg/contact-us (https://www.ultimed.com.sg/contact-us)

Question 2

What are your clinic opening hours?

Accepted Answer

Weekdays: 8:30am – 1:00pm, 2:00pm – 5:30pm 
Saturday: 8:30am – 1:00pm 
Closed on Public Holidays. 
Visit our website at https://www.ultimed.com.sg/our-location (https://www.ultimed.com.sg/our-location)for the most updated hours

Question 3

What services does Ultimed provide?

Accepted Answer

We offer:
• GP consultations
• Telemedicine
• Health screenings
• Vaccinations
• LPA certification
• Chronic disease management
• STD/HIV/HPV testing
• Family planning
• MOM/ICA/FDW medicals
To see the full list, visit our website at https://www.ultimed.com.sg/ (https://www.ultimed.com.sg/)

Question 4

What medical conditions do you treat?

Accepted Answer

We manage common illnesses like cold, flu, fever, minor injuries, as well as chronic conditions such as:
• Diabetes
• Hypertension
• High cholesterol
• Asthma 
• Skin concerns
Need medical attention? Book an appointment on our website: https://www.ultimed.com.sg/contact-us (https://www.ultimed.com.sg/contact-us)

Question 5

Do you provide STD, HIV, and HPV testing?

Accepted Answer

Yes, we offer discreet testing and follow-up consultations for STDs, HIV, and HPV. To maintain your privacy and reduce wait time, book your appointment at https://www.ultimed.com.sg/contact-us(https://www.ultimed.com.sg/contact-us)

Question 6

Do you provide men’s and women’s health services?

Accepted Answer

Yes, we offer health checks and consultations specific to men’s and women’s needs, including sexual health and hormone-related issues. 
Want to speak to a doctor? Book your visit now at https://www.ultimed.com.sg/contact-us(https://www.ultimed.com.sg/blank-35)

Question 7

Can I get a referral to a specialist from your clinic?

Accepted Answer

Yes, our doctors can refer you to appropriate specialists and help coordinate follow-up care. 
Referrals require a consultation—book one here at https://www.ultimed.com.sg/contact-us (https://www.ultimed.com.sg/contact-us)

Question 8

Do you accept walk-ins, or is booking preferred?

Accepted Answer

Walk-ins are welcome, but we highly recommend booking to reduce waiting time.
Book now to secure your preferred timing: https://www.ultimed.com.sg/contact-us (https://www.ultimed.com.sg/contact-us)

Question 9

Can I get a same-day walk-in?

Accepted Answer

Walk-in slots are subject to availability.
To avoid disappointment, book it at: https://www.ultimed.com.sg/contact-us (https://www.ultimed.com.sg/contact-us)

Question 10

How do I make an appointment?

Accepted Answer

You can:
• Book online via our website: https://www.ultimed.com.sg/contact-us (https://www.ultimed.com.sg/contact-us)
• WhatsApp us at +6589752624 (https://api.whatsapp.com/send/?phone=6589752624)

Question 11

What payment methods do you accept?

Accepted Answer

• Cash
• Credit/debit cards
• Medisave
• CHAS subsidies (where applicable)
• CDC Vouchers

Question 12

Do you bill directly to insurers?

Accepted Answer

Yes, for select insurance panels. Please check with your provider or call us to verify.
To confirm eligibility, book it at: https://www.ultimed.com.sg/contact-us (https://www.ultimed.com.sg/contact-us)

Question 13

Do you provide vaccinations?

Accepted Answer

Yes, we offer vaccines under the National Adult Immunisation Schedule (NAIS) and National Childhood Immunisation Schedule (NCIS), including:
• Influenza
• Covid-19
• Pneumococcal
• Hepatitis B
• Tdap
• MMR
• HPV
• Travel vaccines
Protect yourself and your loved ones—book a vaccination appointment at https://www.ultimed.com.sg/contact-us (https://www.ultimed.com.sg/contact-us)

Question 14

Are vaccinations subsidised?

Accepted Answer

Some vaccines listed under NAIS/NCIS are subsidised; prices vary based on nationality and eligibility. Need help checking your eligibility? Book a consultation at https://www.ultimed.com.sg/contact-us.

Reference website:
• NAIS: https://www.moh.gov.sg/managing-expenses/schemes-and-subsidies/subsidies-for-national-adult-immunisation-schedule-(nais)-vaccines-administered-at-public-healthcare-settings (https://www.moh.gov.sg/managing-expenses/schemes-and-subsidies/subsidies-for-national-adult-immunisation-schedule-(nais)-vaccines-administered-at-public-healthcare-settings)
• NCIS: https://www.moh.gov.sg/others/resources-and-statistics/childhood-developmental-screening NCIS (https://www.moh.gov.sg/others/resources-and-statistics/childhood-developmental-screening NCIS)

The table below outlines the recommended vaccination schedule for adults (aged 18 and above) in Singapore, in accordance with the National Adult Immunisation Schedule (NAIS). For additional information, please refer to healthhub.sg/vaccinate. (healthhub.sg/vaccinate.)

The table below outlines the recommended vaccination schedule for children (From birth to age 17 years) in Singapore, in accordance with the National Childhood Immunisation Schedule (NCIS). For additional information, please refer to vaccinesprotect.gov.sg (vaccinesprotect.gov.sg)

Question 15

Do I need to book a separate appointment for vaccines?

Accepted Answer

Yes—vaccination slots are limited and booked independently.
Book your vaccine appointment at https://www.ultimed.com.sg/contact-us (https://www.ultimed.com.sg/contact-us)to secure a slot.

Question 16

Do you conduct health screening? What health screening packages do you offer?

Accepted Answer

Yes, we offer 3 packages:  
a. Ultimed Essential - Basic, non-fasting health screening that covers the foundation for everyday health 
b. Ultimed Care - Curated tests tailored to provide early detection of diseases and offer overview of your wellbeing 
c. Ultimed Wellness - Comprehensive and premium full body health check-up to provide in-depth diagnostic insights

Screen for Life is also available for eligible Singaporeans and PRs across all our clinics/centres. Ready for your checkup? Book a screening today  at https://www.ultimed.com.sg/contact-us(https://www.ultimed.com.sg/blank-35)

Question 17

How do I know which package suits me?

Accepted Answer

It depends on your age, gender, lifestyle, and family history. Our doctors can guide you.
To get personalized advice, book a consultation at https://www.ultimed.com.sg/contact-us (https://www.ultimed.com.sg/contact-us)

Question 18

When will I get my screening results?

Accepted Answer

You will typically receive your screening results within 3 working days, depending on the complexity of the tests and completion of the doctor’s review.

Question 19

How do I access my test results or follow up?

Accepted Answer

Results may be shared in person, via teleconsult, or secure email—based on your preference. Need help reviewing your results? Book a follow-up at https://www.ultimed.com.sg/contact-us (https://www.ultimed.com.sg/contact-us)

Question 20

Do you conduct medical checkups for work passes and PR applications?

Accepted Answer

Yes. We conduct medical exams for:
• Work Permit, S-Pass, Employment Pass
• PR, LTVP, Dependant Pass, Student Pass, and more
Ensure your documents are in order—book it at: https://www.ultimed.com.sg/contact-us (https://www.ultimed.com.sg/contact-us)

Question 21

Which pass-related medical checkups are supported?

Accepted Answer

We support medical checkups for:
• Employment Pass
• S-Pass
• Work Permit
• FDW/MDW
• PR
• LTVP
• Dependent Pass
• Student Pass
Start the process now—book it at: https://www.ultimed.com.sg/contact-us (https://www.ultimed.com.sg/contact-us)

Question 22

Do you conduct LTA PHV vocational license medical check-ups?

Accepted Answer

Yes. We provide TDVL and PDVL medicals for taxi and private hire drivers.
Book it at: https://www.ultimed.com.sg/contact-us (https://www.ultimed.com.sg/contact-us)

Question 23

How long does a medical checkup take?

Accepted Answer

Usually 1–2 hours, depending on paperwork, X-rays, and tests.
Want a faster visit? Book it at: https://www.ultimed.com.sg/contact-us(https://www.ultimed.com.sg/blank-35)

Question 24

Do I need to fast before the health screening appointment and what do I have to prepare/bring for the appointment?

Accepted Answer

No fasting is required. Our health screening services are designed to be fuss-free. No preparation is required. All you have to do is bring along your Identity document on the day of your appointment.

Question 25

Do you provide Lasting Power of Attorney (LPA) services?

Accepted Answer

Yes. Anyone aged 21 and above with mental capacity can apply. It’s especially important for:
• Seniors
• Individuals with chronic illnesses
• Anyone who wants trusted decision-makers
Take the first step—book it at: https://www.ultimed.com.sg/contact-us (https://www.ultimed.com.sg/contact-us)

Question 26

How much does making an LPA cost?

Accepted Answer

Prices start from $80. Contact us for a full breakdown.
Need help understanding the process? Book it at: https://www.ultimed.com.sg/contact-us (https://www.ultimed.com.sg/contact-us)

Question 27

How can I contact the clinic for general inquiries?

Accepted Answer

• WhatsApp us at 8975 2624 (https://api.whatsapp.com/send/?phone=6589752624)
• Email feedback@ultimed.com.sg(mailto:feedback@ultimed.com.sg)
• Fill in our contact form: https://www.ultimed.com.sg/contact-us (https://www.ultimed.com.sg/contact-us)

Question 28

How do I give feedback or ask a question not listed here? How can I give feedback or make a complaint?

Accepted Answer

You can submit feedback via our online feedback form or in-clinic feedback form. We will respond within 3 working days.
Send us your feedback here: https://www.ultimed.com.sg/contact-us (https://www.ultimed.com.sg/contact-us)

Question 29

How is my personal data protected?

Accepted Answer

We comply with the PDPA. Your data is securely stored and only shared with your consent or as required by law.