Terms | Ultimed

Terms and conditions of use

Last updated: 26 March 2025

Terms and Conditions (“Terms”)

Please read these Terms carefully before using ULTIMED’s Website, Registration and Booking System and Mobile Application.

"Services" means all the services provided by us via ULTIMED’s Website, Registration and Booking System and Mobile Application to Users, and "Service" means any one of them.

"Users" means users of ULTIMED’s Website, Booking System and Mobile Application, including you and "User" means any one of them.

“Personal Data” has the same meaning as defined in the Singapore Personal Data Protection Act.

Your access to and use of the Services is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all users who access or use the Services. By using the Services, you agree to the collection, use and disclosure of your Personal Data in accordance with these Terms and the ULTIMED Privacy Statement.

By accessing or using the Services you agree to be bound by these Terms. If you disagree with any part of the Terms then you may not access the Services.

Log Data

Like many site operators, we collect information that your browser sends whenever you visit our Website ("Log Data").
This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Website that you visit, the time and date of your visit, the time spent on those pages and other statistics.
In addition, we may use third party services such as Google Analytics and Facebook Analytics that collect, monitor and analyse this Log Data.

Use of Cookies

Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive.
Like many sites, we use "cookies" to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Website.

How we use your Personal Data

We may collect, use, disclose and process your Personal Data for one or more of the purposes as set out in the ULTIMED Privacy Statement including but not limited to providing a healthcare service to you.

Disclosure to Third Parties

We may need to disclose your Personal data to third parties, whether located within or outside Singapore, for one or more of the above Purposes, as such third parties, would be processing your Personal Data on our behalf for one or more of the above Purposes.

Rules about use of the Service

We will use reasonable endeavours to correct any errors or omissions as soon as practicable after being notified of them. However, we do not guarantee that the Services will be free of faults, and we do not accept liability for any such faults, errors or omissions.
We do not warrant that your use of the Services will be uninterrupted and we do not warrant that any information (or messages) transmitted via the Services will be transmitted accurately, reliably, in a timely manner or at all. Notwithstanding that we will try to allow uninterrupted access to the Services, access to the Services may be suspended, restricted or terminated at any time.
We do not give any warranty that the Services are free from viruses or anything else which may have a harmful effect on any technology.
We reserve the right to change, modify, substitute, suspend or remove without notice any information or Services from time to time. Your access to the Services may also be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services. We will attempt to restore such access as soon as we reasonably can. For the avoidance of doubt, we reserve the right to withdraw any information or Services at any time.
We reserve the right to block access to and/or to edit or remove any material which in our reasonable opinion may give rise to a breach of these Terms and Conditions of Use.

Security

The security of your Personal Data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Links To Other Web Sites

Our Services may contain links to third-party web sites or services that are not owned or controlled by us.
We have no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that we shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

Changes

ULTIMED reserves the right to update, revise, supplement and otherwise modify the Terms and Conditions from time to time. Any such changes will be effective immediately and incorporated into these Terms. Users are encouraged to review the most current version of the Terms on a periodic basis for changes. Your continued use of the Services following the posting of any changes constitutes your acceptance of those changes.

Suspension and Termination

If you use (or anyone other than you, with your permission uses) the Services in contravention of these Terms and Conditions of Use, we may suspend your use of the Services.
If we suspend the Services, we may refuse to restore the Services for your use until we receive an assurance from you, in a form we deem acceptable, that there will be no further breach of the provisions of these Terms and Conditions of Use.

Disclaimer and Exclusion of Liability

The Services, and the information on ULTIMED’s Website and Mobile Application are provided on an "as is, as available" basis without any warranties whether express or implied.
To the fullest extent permitted by applicable law, we disclaim all representations and warranties relating to the ULTIMED Website, Mobile Application and its contents, including in relation to any inaccuracies or omissions in the Services and/or Mobile Application, warranties of merchantability, quality, fitness for a particular purpose, accuracy, availability, non-infringement or implied warranties from course of dealing or usage of trade.
We do not warrant that the Services and/or Mobile Application will always be accessible, uninterrupted, timely, secure, error free or free from computer virus or other invasive or damaging code or that the Mobile Application will not be affected by any acts of God or other force majeure events, including inability to obtain or shortage of necessary materials, equipment facilities, power or telecommunications, lack of telecommunications equipment or facilities and failure of information technology or telecommunications equipment or facilities.

Intellectual Property Rights

All editorial content, information, photographs, illustrations, artwork and other graphic materials, and names, logos and trade marks on ULTIMED’s Website and Mobile Application are protected by copyright laws and/or other laws and/or international treaties, and belong to us and/or our suppliers, as the case may be. These works, logos, graphics, sounds or images may not be copied, reproduced, retransmitted, distributed, disseminated, sold, published, broadcasted or circulated whether in whole or in part, unless expressly permitted by us and/or our suppliers, as the case may be.
Nothing contained on ULTIMED’s Website and Mobile Application should be construed as granting by implication, estoppel, or otherwise, any license or right to use any trademark displayed on ULTIMED’s Website and Mobile Application without our written permission. Misuse of any trademarks or any other content displayed on ULTIMED’s Website and Mobile Application is prohibited.
We will not hesitate to take legal action against any unauthorised usage of our trade marks, name or symbols to preserve and protect its rights in the matter. All rights not expressly granted herein are reserved. Other product and company names mentioned herein may also be the trademarks of their respective owners.

Governing Law

The use of the Services and these Terms are governed by the laws of Singapore. Any claim relating to use of the Services shall be heard by the Singapore Courts.

If you have any questions about these Terms, please contact us by sending an email to uhc@ultimed.com.sg